For nearly 25 years, Parlance has been a trusted partner for organizations across the nation, driving innovation in the first 30 seconds of a caller's journey. Their technology empowers businesses to eliminate barriers to service, allowing clients to communicate naturally and connect directly with the right department when they call.
The Power of Spontaneous Communication
Parlance’s speech-driven solutions provide secure, voice-enabled access to services, eliminating the need for lengthy pauses, complicated lists, or pressing numbers on a dial pad. With Parlance, customers can seamlessly connect with organizations, allowing for a smoother and faster experience.
A Vision for Friction-Free Interactions
"We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with every day," says Joseph Maxwell, CEO of Parlance. Their voice-enabled call routing system makes interactions fast, easy, and intuitive, eliminating IVR menus and long hold times. This creates a more efficient customer experience while delivering significant ROI for businesses.
From Innovation to Real-World Impact
Parlance's journey began with its origins in speech recognition technology developed at BBN Technology, now part of Raytheon BBN Technologies. They have a history of tackling real-world challenges, including providing acoustic analysis to the U.S. government during the JFK assassination investigation. Parlance’s legacy of innovation and success has continued to evolve, ensuring high-quality acoustic performance in spaces such as the United Nations headquarters.
Optimizing Business Operations and Customer Experience
Parlance alleviates the burden of routine transfers and poor self-service, optimizing business operations. By saving live agent efforts for complex calls and reducing hold queues, Parlance improves customer satisfaction, boosts staff morale, and decreases revenue leakage due to call abandonment.
A Trusted Partner with a Wealth of Experience
With decades of experience across industries like healthcare, government, and higher education, Parlance understands that technology alone is not enough. They pride themselves on offering not only cutting-edge solutions but also a team of seasoned professionals who provide hands-on management and ensure tangible results.
A Track Record of Success: 500 Million Calls and Counting
Parlance’s technology has successfully connected over 500 million calls, thanks to a team of experts in areas such as mobile integration, directory creation, dialogue design, and voice-over recording. They work closely with clients, from initial assessments to ongoing performance analysis, ensuring that each call experience is optimized.
Leading the Future of Intelligent Call Handling
Committed to continuous improvement, Parlance is at the forefront of the call handling industry, offering self-service solutions that benefit both callers and businesses. They help customers transition from outdated IVR systems and auto-attendants to smart, modern call handling solutions that leverage the latest advancements in technology.